Returns policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The right of withdrawal shall apply to the purchased products which are not prefabricated and for their production of an individual choice or decision by the consumer shall prevail or which clearly personal to the consumer needs are tailored.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tmx-graphics.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, click here.

Shipping
To return your product, you should mail your product to:
4STROKE INDUSTRIES, UNIPESSOAL LDA
Travessa dos Combatentes da Grande Guerra, nº 23, Torre A, Loja 2
3030-182 Coimbra
Portugal
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Disputes
In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

CACCDC – Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Avenda Fernão Magalhães, n.º 240, 1º
3000-172 COIMBRA
Tel./Fax: 239 821690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com/

More information at Consumer Portal www.consumidor.pt.